Order status
Answers “where’s my order?” from your store and carrier data, on email, chat or Instagram.
Answered one by oneAnswered instantly
More industriesEcommerce
AI for online stores
and brands.
Order questions answered from your store data, returns handled by your rules, and marketing that goes out every week.
01The problem
Sound familiar?
Small teams end up running customer service instead of the brand.
01“Half our inbox is “where’s my order?””
02“Returns eat hours every week.”
03“Product questions go unanswered at night.”
04“We never get to the newsletter or social posts.”
02What we automate
Six jobs that can run on their own.
Built around your store, your policies and your tone of voice. You decide what needs a person. These are the usual starting points. The deep dive finds the rest.
Returns and exchanges
Handles returns by your rules, creates labels and updates the order.
Hours every weekHandled by your rules
Product questions
Answers sizing, ingredients and stock questions from your catalog, day or night.
Waiting until morningAnswered any time
Reviews and feedback
Asks for reviews at the right moment and flags unhappy customers to you.
Never askedAsked automatically
Email and social content
Turns new products and offers into newsletters and posts for you to approve.
Whenever someone has timeEvery week, you approve
Weekly reporting
Sends a summary of sales, top questions and stock to reorder.
Pulled together by handIn your inbox on Monday
03Watch it work
A customer’s email at 23:05.
- A customer asks where their order is.
- The AI checks the store and the carrier and replies with tracking.
- The customer asks to return an item. It checks your return policy.
- The return label is sent and the order is updated.
Email23:05
- Where’s my order? It’s #4821.
- It shipped yesterday and arrives Thursday. Here’s your tracking link.
- Thanks! Can I return the serum? Wrong shade.
- Of course. Your return label is attached. The refund goes out when it arrives.
04Our approach
What it could look like for a two-person brand.
The situation
Most of the inbox was order status and returns. Product questions waited overnight. Marketing kept slipping.
What we build
A support assistant on email, chat and Instagram, returns by policy, and weekly content drafts.
What changes
Order questions are answered instantly. Returns no longer eat the week. The newsletter goes out every week.
A good first project: “where’s my order?”
It’s the biggest share of most store inboxes, and the easiest to hand off.
05Your systems
Works with what
you already have.
No new software for your team to learn. We connect to the tools you use today, and tell you up front if something can’t connect.
⌂Your storeOrders, products and customers
@Your inboxCustomer emails
◍Chat and DMsWebsite chat, Instagram, WhatsApp
⇄CarriersTracking and return labels
✶Email marketingNewsletters and flows
▦SpreadsheetsStock and reporting
Can it issue refunds?
Only within limits you set. Anything above them comes to you for approval.
Does it work with our store platform?
Usually. Most store platforms have an API we can connect to. We’ll confirm yours before we start.
Will it sound like us?
Yes. We set it up with your tone of voice, your policies and your best past replies.
What about Instagram DMs?
We can connect Instagram and other chat channels, so every question lands in the same place.